Introduction to Emotional Intelligence

Course overview

Build practical workplace capability in Introduction to Emotional Intelligence, with clear examples, structured learning and techniques that can be applied at work.

CPD & IIRSM Approved | Improve workplace harmony| Build empathy and leadership skills| ⏱ Duration: 50 minutes

Course Overview: Emotional Intelligence (EI) is increasingly recognised as a core skill in effective leadership, team development, and professional success. This engaging CPD-accredited course introduces the concept of emotional intelligence and its importance in managing relationships, making informed decisions, and maintaining a positive workplace culture. Learners will explore the differences between IQ and EI, understand the biological function of emotions, and uncover how emotional responses can be managed effectively. The course offers practical guidance on how to apply EI to everyday work situations, helping professionals at all levels navigate conflict, build trust, and enhance collaboration.

Key Skills Gained:

• Understanding the core principles of Emotional Intelligence
• Recognising and managing your own emotions
• Understanding how emotions influence decisions, behaviour, and communication
• Using emotional insight to build stronger workplace relationships
• Strategies to deal with emotional challenges and conflict resolution
• Applying EI to improve team dynamics and workplace performance
• Differentiating between EI and IQ, and debunking common myths

Course Modules:

Learning Objectives: By the end of this course, learners will be able to

• Define Emotional Intelligence and how it compares to IQ
• Understand the purpose of emotions and their impact in professional environments
• Identify emotional triggers in yourself and others
• Use emotional intelligence to foster better teamwork and communication
• Apply practical tips to manage difficult emotional scenarios at work

Target Audience:

• Supervisors and team leaders
• Managers at all levels
• New and aspiring leaders
• HR and wellbeing professionals
• Anyone looking to build better emotional awareness and workplace relationships

System Requirements:

• Browser: Latest version of Chrome, Firefox, Edge, or Safari
• Video: Up-to-date video drivers
• Memory: 1GB+ RAM
• Internet: Broadband connection (3Mb+ recommended)

Enrol Today Whether you're a team leader, manager, or aspiring professional, this course provides the tools to foster stronger interpersonal skills and improve overall emotional awareness in the workplace.

UK guidance and good-practice context

Content reviewed for clear learning outcomes and cautious UK compliance wording; role-specific legal requirements should be checked before relying on training alone.

Important: This course supports knowledge and awareness. It does not replace site-specific risk assessments, employer procedures, competent supervision or role-specific practical training where these are required.